BHR

Reports

 

BHR Full Reports
BHR Short Reports
Excess Reduction
Rebuttals

 

TCF’s full BHR reports’ are the company’s flagship service and having been honed over four years are now known throughout the industry for their transparent, tried and tested methodology, their ease of use and the robust nature of the evidence provided.

TCF currently provides two full BHR reports for its clients which fall into two categories – Standard and Non-Standard. These are differentiated by the ABI GTA category in which the subject vehicle falls.

The difference between these reports reflects the increased time and effort that goes into each non-standard instruction received over and above that of a standard instruction due to the geographical difficulty of obtaining comparable vehicle hire rates for non-standard vehicles.

TCF’s flagship full BHR reports both include fully CPR compliant witness statements outlining the precise methodology undertaken in order to obtain the comparable vehicle hire rates evidenced within the report.

Whilst, as an independent impartial company, TCF’s witness statement wording must at all times be standard across the board, we do offer our clients the opportunity to create around this a report that is fully bespoke to their needs and requirements.

The following services are designed to aid our clients in putting forward a solid and watertight comparison of hire and availability.

TCF’s methodology is simple and clear. Our rates collators begin with a simple Google search and then replicating exactly the vehicle hirer’s circumstance use a ‘mystery shopper’ approach to demonstrate the cost of hiring the desired vehicle in the open market.

At all stages of the process time and date stamped screen grabs are saved recording and evidencing both the methodology and results obtained by TCF. Where telephone calls are required to confirm aspects of a quotation not provided by our screen grabs, recordings are made readily available to our instructing clients upon request, allowing for a seamless and transparent auditing process.

Full Standard Report – What is included :

  • Standard Basic Hire Rate Full Report Service Per Vehicle
  • Witness Statement
  • Instruction Summary
  • Basic Hire Rate Summary
  • Basic Hire Rate Summary after Adjustments
  • Comparison Costing Graph
  • Google Search Summary
  • 3 x Basic Hire Rate Quotations
  • Supporting Digital Call Recordings upon request

Full Non Standard Report – What is included :

  • Non Standard Basic Hire Rate Full Report Service Per Vehicle
  • Witness Statement
  • Instruction Summary
  • Basic Hire Rate Summary
  • Basic Hire Rate Summary after Adjustments
  • Comparison Costing Graph
  • Google Search Summary
  • 3 x Basic Hire Rate Quotations
  • Supporting Digital Call Recordings upon request

Timescales TCF’s standard turnaround is 10 working days, however, reports can be completed in as little as 24 hours if required at additional cost.

Please contact us if you would like to receive an example report and pricing.

Court Compliant Internet BHR Report – New!

TCF Corporate’s Claimant specific low cost CPR compliant report designed for fast track claims.

Benefiting from the input of our experienced team of rates collators who take into account variables such as age, licence endorsements and occupation this report ensures there are no nasty surprises further down the line.

TCF’s Court Compliant Internet Report includes a fully CPR compliant witness statement outlining the precise methodology undertaken in order to obtain the comparable vehicle hire rates evidenced within the report.

As ever, TCF’s methodology is simple and clear. Our rates collators begin with a simple Google search and then replicating exactly the vehicle hirer’s circumstance use a ‘mystery shopper’ approach to demonstrate the cost of hiring the desired vehicle in the open market.

At all stages of the process time and date stamped screen grabs are saved recording and evidencing both the methodology and results obtained by TCF.

The sole feature differentiator between the Court Compliant Internet report and the Full BHR Report is that no telephone calls are made.

Whilst not as complete as the Full BHR Report for this reason, the ruling of Bunting v Zurich Insurance Plc [2020] reinforces the benefits of such a report which provides excellent value bespoke rates evidence without sacrificing that personal touch and scrupulous attention to detail upon which we have built our reputation over the last decade.

What is included:

  • Witness Statement
  • Instruction Summary
  • Basic Hire Rate Summary
  • Comparison Costing Graph
  • Google Search Summary
  • 3 x Basic Hire Rate Quotations

Timescales TCF’s standard turnaround is 8 working days, however, reports can be completed in as little as 24 hours if required at additional cost.

Please contact us if you would like to receive an example report and pricing.

Following the Stevens-v-Equity judgement last year, the importance of insurance excesses has never had a greater bearing on credit hire claims as insurers attempt to prove that alternative rates evidence is ‘reasonable’.

High street providers are not always able to lower their insurance excess to zero due to the value of the vehicle or because of limitations placed on them by their insurance policy.

TCF’s response to this is to offer our free-of-charge but optional integrated excess reduction service in order to make sure that excesses are reduced to zero where possible ensuring that TCF’s rates are as ‘reasonable’ as can be.

TCF’s fully integrated excess reduction report is compiled once a week and follows the same methodology as our BHR report whereby the Google search engine is used to identify the first three companies offering hire car excess reduction insurance policies.

There are a large number of these company’s on the open market who are able to reduce the excess of the vast majority of hire vehicles to zero at a fraction of the cost of a traditional excess reduction products.

Be aware, however, as these excess insurance policies do not operate in the same way as the traditional excess reduction products operated by the mainstream hire providers in that they are excess reimbursement policies.

This means that in the event of an accident or a vehicle theft, the hirer must still pay their excess directly to the lessor before claiming that money back from the excess reduction insurance provider.

Limitations do exist in terms of which vehicles which can be covered by these insurance policies but TCF can advise on a case by case basis.

TCF’s rebuttal service is a product designed to provide our clients with a robust defence when evidence submitted by TCF is queried during negotiations.

This product has two service levels:

Informal comments to general queries which are not charged for by TCF.

A fully CPR compliant witness statement in which the author of the original report will set out formal responses to a corresponding rebuttal statement. This service has a set fee.

 

Please contact us if you would like to receive an example rebuttal statement.

 

Our Services

BHR
Reporting

TCF offer a transparent, tried and tested methodology in providing our flagship full and short BHR reports.

BHR
Taxis

A proven track record of providing rates evidence for taxis, offering full, short-form and CPR short reports.

BHR
Distinct

Rates evidence on pretty much everything; from vans, tractors and trailers to caravans and quad bikes.

Court
Attendance

Our experienced team are fully versed in the process of attending court hearings and giving evidence under oath. 

Credit
Repair

TCF delivers outsourced, fully independent, credit repair evidence with CPR compliant witness statements.

Partnership Opportunities

TCF are always keen to hear from claims management and data mining companies in the credit hire industry who are interested in partnering with us to provide enhanced BHR solutions.

Contact Us

Want to get the ball rolling? Drop our team a quick email and we will be back to you with further information immediately after.

TCF - Our Standards

Rigorous Training Programme

TCF staff are put through a rigorous training programme to ensure industry compliance and to ensure our core standards are maintained.

Senior Management Auditing

TCF operate a 100% audit system whereby members of the senior management team audit every report before it is sent to our instructing client.

Time Stamped - No Alterations

All screen grabs are time and date stamped with no member of the credit hire team including senior management having the ability to alter their work stations time and date settings.

Clients Free To Audit TCF

Instructing clients are free to audit TCF as often as they require and also by whatever means suits them best whether that be by a site visit, a remote audit or collating the information to be audited by a third party of their choice.

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